Shipping policy

1. Shipping Methods

  • All orders placed through the Dick’s Drive-In Online Store (https://ddir.store) are shipped via the United States Postal Service (USPS).

  • Standard shipping rates apply.

2. Processing Time

  • Orders are processed and shipped within 2-4 business days of receipt.

  • Processing times may be extended during:

    • Holidays

    • High-volume sales

    • Pre-order events

    • Unforeseen circumstances such as emergencies or power outages

  • This timeframe applies to order processing only and does not include carrier transit time.

3. Transit Time

  • Delivery time varies by customer location and selected shipping method.

  • Once shipped, customers will receive a confirmation email with a USPS tracking number.

4. Delayed or Lost Packages - Not Marked Delivered

If tracking shows your package is still in transit:

  • If fewer than 7 days have passed since the last tracking update (for example, if the package still shows as “In Transit”), please allow additional time for delivery. Carriers occasionally experience unexpected delays.

  • If more than 7 days have passed, contact us, and we will proceed with either a replacement or a refund.

Our team is happy to review tracking details with you and work toward a resolution.

5. Delivered but Missing Packages

If tracking shows "Delivered" but the package cannot be located:

We ask that you:

  1. Confirm the shipping address on the order

  2. Check with household members and neighbors

  3. Check mailrooms, leasing offices, and alternate drop locations

  4. Allow 72 hours after the carrier's delivery confirmation for the package to arrive

If your package is still missing 72 hours after it was marked as delivered, email us, and we will proceed with either a replacement or a refund.

We reserve the right to limit claims in cases of repeated delivery issues.

6. Damaged or Incorrect Items

If an item arrives damaged or incorrect:

  • Contact us within 7 days of delivery

  • Include your order number and clear photos of the damage to the item

  • Dick’s Drive-In will cover all return and replacement shipping costs

7. Claim Review & Fraud Protection

Dick's Drive-In reserves the right to limit claims in cases of repeated delivery issues. In such instances, signature confirmation may be required for future orders, and refunds or replacements may be declined if abuse is suspected.

8. Returned to Sender - Incorrect or Incomplete Address

If an order is returned to us due to an incorrect or incomplete shipping address provided at checkout:

  • Dick’s Drive-In will reach out to confirm the correct shipping address.

  • If an incorrect shipping address was provided when the order was placed, the customer is responsible for any reshipping costs and will receive a payment request from our team before the order is re-sent.

  • If a customer prefers a refund rather than reshipment, the order will be refunded, minus the original shipping costs.

If the return was due to a confirmed carrier error, please contact us so we can review the situation and determine the appropriate resolution.